A rack or not a rack: that is the lamb

And so the perennial question (problem) returns: is the customer always right? I had the most unfortunate meeting with an angry customer last week who proclaimed (it is not too strong a word) that our rack of lamb was not a rack, but cutlets. I tried to explain to her that cutlets and racks where too different cuts and even if you cut a rack into two (or four) it remained a rack. Though she had eaten all, I told her that I would not charge her seeing our lamb had caused her such semantic and ontological angst. I do not like when customers are upset. I also get very upset. Customers are necessary, but they are not everything. What else, you may ask? I will leave that one with you.

I only would like to add (in my defence) two photos (which I now present to the jury) which show racks of lamb that are cut, but which remain (in all intents and purposes) racks of lamb.

If a rack of lamb became a cutlet that I would have to say that we could safely believe that people could turn cows into geese!

Having not charged the woman for something she ate (and we served) she was still not happy. She threatened to ring Galway Bay FM and ask people of Galway what constituted a Rack of Lamb. Well! I hope she did. And I hope Galway got a good conversation regarding food. If there is one thing Galway needs, is more and more good food conversations.

Another thing: she said she would not return.

I only ask you this. If you went into a restaurant, were served, ate all and drank all and then complained and subsequently had the item removed from the bill, would you come back?

I certainly would.

Restaurants do so much for their customers that it is about time that customers do something for their restaurant.

So we have an answer: there is only one thing more important than the customer (on an individual level) and that is the restaurant (as a whole)

Following my fallout with this woman, I had the pleasure of meeting and greeting many many others whom loved our food and drink.

For their love, I gladly gave them drinks on us.

That is the cost of love: a few drinks from the restaurant.

How bad can ones life be?

Regards,

Jp.